Name two additional types of quality determined by the patient: Perceived, ___________, and ____________.

The correct answer highlights the concepts of expected and actual quality in the context of patient experience. Perceived quality refers to how patients interpret the service they receive, often influenced by their expectations and experiences. By defining the additional types of quality as expected and actual, the terminology aligns with common frameworks in healthcare quality assessment.

Expected quality reflects what patients believe they should receive based on prior knowledge, advertising, or word-of-mouth. This sets a baseline for patient satisfaction. Actual quality, on the other hand, pertains to the level of care and services patients ultimately experience. By relating these concepts, it emphasizes the importance of both patient expectations and the real outcomes of their healthcare experiences in measuring overall service quality. Together, these dimensions provide a comprehensive view of how quality is experienced by patients in a healthcare setting.